Rosebella Abok

Rosebella Abok has a diverse and extensive work experience in various roles focused on customer experience, sales, and account management. Rosebella is currently serving as the Global Head of Customer Experience at ENGIE Energy Access (Africa), where they oversee customer service and support across multiple African countries. Prior to this, they were the Head of Operations and Customer Experience at BrighterMonday Kenya, where they developed and implemented customer experience strategies aligned with the company's goals. Rosebella also has experience in customer success management, corporate account management, and personal banking. Additionally, Rosebella is a member of the Customer Experience Professionals Association (CXPA) and has been involved in research and data analysis roles earlier in their career.

Rosebella Abok obtained their Master of Business Administration (MBA) degree in Business Administration and Management from United States International University - Africa, starting in 2021 and completing in 2024. Prior to that, they earned a Bachelor of Science (B.Sc.) degree in Mathematics and Statistics from Moi University, spanning from 2004 to 2010. In 2011 to 2013, Rosebella pursued a diploma in Business Management at The Kenya Institute of Management.

Furthermore, Rosebella Abok has obtained several certifications, including "Diversity, Inclusion and Gender Balance" from ENGIE in December 2022, "Visual Design - The Ultimate Guide," "Affordances: Designing Intuitive User Interfaces," "Journey Mapping," "Service Design: How to Design Integrated Service Experiences," "Become a UX Designer from Scratch," "Design for the 21st Century with Don Norman," "Data-Driven Design: Quantitative Research for UX," "Design Thinking: The Ultimate Guide," "User Experience: The Beginner's Guide," and "Membership Certificate" from the Interaction Design Foundation (IxDF) throughout 2021 and 2022. Additionally, they hold certifications in "Certified Customer Journey Architect" from BrandLove - Experience Design in October 2020, and "Customer Experience Foundation" from BrandLove Service Design in July 2020. Finally, Rosebella has certifications from IBM and LinkedIn, including "Delivering Quality Work With Agility," "Executive Presence on Video Conference Calls," "Productivity Tips: Finding Your Productive Mindset," "Professional Skills: Solving Problems with Critical and Creative Thinking," "Strategic Planning Foundations," "Thriving @ Work: Leveraging the Connection between Well-Being and Productivity," and "Time Management: Working from Home," all obtained in April 2020.