Daniel Salas

Daniel Salas has a diverse range of work experience in customer service and technical support roles. Daniel started their career as a Customer Service Representative at Intugo in 2018, where they gained valuable skills in managing client expectations, clear communication, and de-escalating customer complaints. Daniel also provided technical support to Canadian and American users as a trilingual agent for the account 'Desire2Learn'.

In 2021, Daniel worked as a Customer Service Representative for Health IQ, a health insurance company. Daniel excelled at providing professional assistance to clients, effectively communicating the benefits of the company's products, and resolving client inquiries promptly.

Currently, at Enroute, Daniel serves as a Client Technical Engineer on the IAS Technical Client Support team. Daniel has played a crucial role in improving the company's problem-solving process by identifying and resolving technical issues. Daniel has also introduced new methods to streamline troubleshooting procedures and has helped create a more efficient workflow through collaboration and sharing their knowledge with other teams.

Overall, Daniel's work experience showcases their expertise in customer service, technical support, problem-solving, and collaboration.

Daniel Salas completed their high school education at Universidad Tecmilenio with a focus on engineering. Following that, they enrolled at the Institute of Technology of Sonora, where they pursued a Bachelor's degree in Computer Software Engineering. Daniel's Bachelor's degree program started in 2019 and is expected to conclude in 2024. In addition to their formal education, Daniel obtained certifications in Introduction to SQL from Skillsoft in April 2023 and completed two certifications, (1) EXT - 2021/22 Verification Foundations v2.0 and (3) EXT - 2021 IAS Specialist :: Set Up v1.0, from Integral Ad Science in June 2022.