Enshored
- Customer Service Representative [entry Level - No Experience Required
Customer Service Representative [entry Level - No Experience Required
Customer Service · Pampanga, Philippines
Job description
Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.
Our team is composed of hand-picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people:
- Grit. We never give up. We don't always know the answer, but we don't give up until we crack it. Sticking at it makes us stronger.
- Curiosity. We want to know you, what makes you tick and what it will take to help you grow.
- Learning. Learning is the key to mobility, growth, and transformation. It's a commitment. We're committed.
- Grace. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don't want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around.
- Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt.
- Integrity. Integrity is standing up for what we believe is right and living by our highest values.
Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.
Don’t just take our word for it; experience the growth yourself!
If you don’t know where to start, check us out at www.enshored.com.
SUMMARY
Enshored is seeking a professional Customer Service Representative with a passion for growing a long-term career, building relationships, and working with a team of client professionals.
We hire candidates without any BPO experience and provide support to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don't treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.
What to Expect:
- Opportunity to gain experience in different channels or services in the BPO Industry (Voice, Chat, Email, back office)
- Internal movement that promotes career growth
- Strong learning and development plans for your career growth
- HMO for you and your qualified dependents
- Bereavement Assistance
- Total of 20 Leaves Per year
- Account incentives
- Night Differential
- Yearly Bonuses
- 13th Month Pay
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Flexibility to learn all types of Customer Service channels through PAID Training
- High ownership for learning and development
- Provide outstanding service to our customers
- Understand the list of research or back-office tasks
- Perform the tasks at the required speed and accuracy to meet client’s KPI requirements
- Involve in ad-hoc projects
- Log all activities diligently
- Meet daily KPI requirement
Minimum Requirement Qualifications:
- Good English communication skills
- Advance Computer Skills
- Attention to detail and quality-conscious
- Amenable to work on shifting schedules, weekends, and holidays
- Amenable to work in Ortigas Center Pasig (Hybrid set up)
Education and/or Experience:
- "No experience needed! Get paid while we train you_ for back office, voice, and/or blended accounts._
- College level (with or without BPO experience) or Sr. High School graduate (with at least 6 months of BPO experience)
- Knowledge of MS Office, Gsuite Applications, Zendesk are preferred but not required
Demonstrated competency in the following areas is also required:
- Good interpersonal skills
- Proven ability to work to deadlines and under pressure with a positive attitude
- Proven to be a lead-taker and able to work with passion without the need for constant coaching or manager intervention
- Show high Grit and flexibility to be coached and learn
About Enshored
Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.
At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don’t treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.