Heizel Zelaya

Heizel Zelaya possesses extensive experience in operations management and business intelligence within the contact center industry. Currently serving as Jefe de Call Center at Envirofit International since July 2016, Heizel previously held the position of Operations Manager Business Contact Center at ITS InfoCom, where responsibilities included the management of telemarketing, collection, social media, and customer service projects, as well as financial forecasting to enhance project profitability. Prior roles include Business Intelligence Analyst at ITS InfoCom, where strategic initiatives for data analysis and decision-making were developed, and Store Manager at Adornos Marizel, overseeing a team and managing sales and inventory. Heizel began the professional journey as an Account Executive at Red Promocional Centroamericana, coordinating projects for Cervecería Hondureña S. A. Educated with a Master's degree in Business Administration and Management from Universidad Tecnológica Centroamericana and a Licentiate degree in Marketing from Universidad Católica de Honduras 'Nuestra Señora Reina de la Paz,' Heizel demonstrates a strong foundation in business operations and analytics.