EOSGlobe
Kalpana Chhetri has extensive experience in the quality assurance and project management field across multiple industries such as banking, broking, insurance, healthcare, education, and e-commerce. Currently serving as AVP - Projects & Strategic Initiatives at EOS - Eureka Outsourcing Solutions, Kalpana has managed quality departments, training departments, and client relationships for various companies such as eDAS - Eureka Digitisation and Automation Services and Diebold Nixdorf. With a strong educational background including an MBA in Operations Management and Supervision, Kalpana has consistently demonstrated a commitment to driving quality matrices and ensuring seamless operations within the organizations Kalpana has worked for.
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EOSGlobe
EOSGlobe is a business process management company offering high-quality services powered by cutting-edge digital technologies. With over two decades of extensive domain expertise across industry verticals and a robust digital footprint, we are committed to providing strategic partnerships to our clients, helping them transform their business, optimize costs, and boost productivity. We have a diverse business portfolio comprising Next-Gen BPO and KPO services. The company specializes in implementing technology-first, client-specific contact center solutions. Through the implementation of Artificial Intelligence and Deep Learning Neural Networks, EOS Globe offers Omni channel solutions for customer assistance and end-to-end customer life cycle management. As a global enterprise with offices in multiple locations, team EOS Globe continually strives for excellence and customer satisfaction through innovation, for which we have won numerous awards and accolades.