Vasiliy Fedorov

Vasiliy Fedorov currently serves as a Senior Business Analyst at EPAM Systems, with extensive experience in IT process management and business analysis. Previously, Vasiliy held various roles at BIA Technologies, including Head of IT Processes Group, where key achievements included the implementation of a company-wide Knowledge base and significant improvements in incident and problem management metrics. Prior positions include Service Manager, Senior Service Project Manager at Crystal Service, Customer Support Manager at Pro-Service, and Contract Manager at X5 Group, highlighting a consistent track record in optimizing IT services and managing customer relations. Vasiliy's early career at DHL involved customs documentation and logistics roles. Vasiliy possesses incomplete higher education in Computer/Information Technology Administration and Management from Saint Petersburg State University.