Harold Emas

Harold Emas has extensive experience in quality management within the contact center and BPO industry, currently serving as a Quality Manager at ePerformax Contact Centers & BPO since March 2014. Responsibilities include conducting in-depth assessments of key performance metrics, identifying performance gaps, implementing improvement solutions, and preparing comprehensive reports for various departments. Prior roles include Quality Supervisor and Performance Analyst. Additionally, Harold Emas has experience as a Financial Advisor at Pru Life UK, beginning in January 2020. Educational qualifications include a Bachelor of Business Administration in Human Resources Development from the University of Cebu and a degree in Computer Science from the Asian College of Science and Technology.