Apostolis Stergiakis

Apostolis Stergiakis has a strong background in customer support and technical roles. Apostolis started their career at Teleperformance in 2016 as a Technical Customer Support Representative. In this role, they provided prompt and accurate troubleshooting assistance to customers, consistently exceeding performance KPIs. Apostolis also mentored new hires as part of the coaching team.

In 2017, Apostolis was promoted to a Senior Customer Support Specialist at Teleperformance. Apostolis handled escalated cases, acted as a point of contact between internal teams and vendors, and successfully turned negative situations into positive customer experiences. Apostolis was recognized for their high customer satisfaction feedback and contributed to the team's CSAT KPIs. Apostolis also assisted supervisors with floor management and ensured that SLAs were consistently met.

In 2020, Apostolis joined Epignosis Learning Technologies as a Customer Happiness Specialist. Apostolis answered customer questions via email and chat and provided advice and troubleshooting solutions. Apostolis maintained excellent customer satisfaction results and contributed to meeting KPIs and targets. Apostolis also identified and reported issues and potential bugs, escalating them to the appropriate teams.

In 2021, Apostolis transitioned to the role of Software Support Engineer at Epignosis. Apostolis took ownership of customer technical issues and resolved them by providing advanced troubleshooting and custom coding solutions when needed. Apostolis also worked with customers on custom API integrations, suggesting the right endpoints for an efficient flow. Apostolis engaged with agile teams to report bugs and collaborated on customer accounts when necessary.

Apostolis Stergiakis has pursued studies in the field of Computer and Information Sciences at the University of Piraeus. However, no specific information regarding the start or end year of their education is provided.