Junior Account Manager - Mid Market Internal Role

As a Junior Account Manager, your role is crucial for growing the product adoption and overall success of our key customers that have a turnover ranging from £1m - £5m, maximising customer loyalty and retention. You’re responsible for growing the business value of your account/ customer base, measured on Net Dollar Retention. This is achieved through ensuring your customers are leveraging all Epos Now core products and services including Integrated Payments; Banking and Capital and able to keep customers fully engaged with opportunities for cross-sell/ up-sell of products realised in reviews

You will act as an agent for your customers inside the business; through quarterly business reviews you will capture Net Promoter Score, growth plans and product feedback to maintain customer satisfaction and happiness.

Key Responsibilities 

• Strategic Account Planning

• Conduct Quarterly Business Reviews with customers

• Cross Functional Collaboration with internal teams such as Product

• Net Dollar Retention Growth

• Identify opportunities to upsell and cross sell based on a deep understanding of the customer's business

• Churn Risk Managemet, proactively identifying and mitigating risks to customer saitsfaction and account retention

• Reporting & Analysis, providing accurate reporting to leadership

• Continous Improvement, staying abreast of industry trends and best practices in account management.

Key Skills 

• Customer Care skills, the ability to build rapport and trust with customers

• Data-Driven Decision Making

• Excellent Attention to Detail

• Excellent Communication: Communicate effectively with both internal teams and customers.

• Ability to upsell and cross sell

• Problem-Solving Skills: Address and resolve complex customer issues efficiently.

• Adaptability: Quickly adapt to changing market trends and customer needs.

• Resilience: Able to deal with and adapt approach within challenging situations, keeping clients front of mind in all engagement

This is an internal opportunity, as with all internal roles please ensure that you discuss the role with your line manager before applying, to ensure you meet the internal criteria. 

• At least 6 months in your current role
• Performance is on or above target for at least 3 months
• Behaviours fall in line with company policies