Mid-market Account Manager

Location: Australia,  Maroochydore

Role title: Mid-Market Sales Account Manager

Salary: $53,000 + Bonus Pay

Who we are: Epos Now is a fintech company that supports over 30,000 businesses across 71 countries and works within the payments and point of sale (POS) space. Our mission is to make commerce accessible for everyone. After such successful development, we are expanding our sales department to support a growing customer base. With an inclusive culture, we support every employee with a personalised progression plan to identify a clear and achievable career path for success.

Role Description: 

As a Sales Account Manager, your role will be crucial in growing the product adoption and overall success of our customers that have a turnover ranging from £1m - £5m. You will be responsible for maximizing customer loyalty and retention. You’ll be growing the business value of customers through a consultative approach, prospecting, building relationships, and signing up new contracts.

You will need to understand your customers exact needs and collaborate with your partners to create a solution using Epos Now products that allows their business to succeed.  

Accountabilities /  Success Measures:

Prospecting and Lead Generation

• Identify and research potential clients in the mid-market segment through self-generation lead generation.

• Generate new business opportunities by actively utilizing the current direct lead flows.

• Deliver a minimum of $35,000 combined revenue per month

Client Engagement

• Engage with key decision-makers and stakeholders within target enterprises.

• Understand the business needs and challenges of potential clients and position the EPN solution as a valuable and tailored solution.

• Hold both remote and on-site F2F demo to help build value and engagement.

Product Knowledge

• Develop a deep understanding of the product or suite of products being offered.

• Ensure you are fully up-to-speed with all products and future roadmaps and releases.

Sales Presentations and Demonstrations

• Conduct presentations and product demonstrations to showcase the features and benefits of the SaaS solution.

• Address client concerns and objections effectively.

• Deliver tailored demo presentations for key customers utilizing marketing and product where necessary.

Problem Solving

• Collaborate with the product development and support teams to overcome client concerns or potential blockers.

• Ensure that proposed solutions align with the client's business goals.

Contract Negotiation

• Negotiate contract terms and pricing to maximize revenue while ensuring client satisfaction.

• Work through a detailed pricing structure to ensure long-term contract value - offering 3-5 year contracts.

Strategic Account Management

• Foster and nurture relationships with customers, understanding their business needs, objectives, growth potential and challenges.

• Act as the main point of contact for all escalated issues and concerns, ensuring prompt and effective resolution.

Strategic Account Planning

• Develop and execute comprehensive account plans for each customer

• Collaborate with internal teams to ensure the product meets or exceeds customer expectations, including any service issues.

Cross-Functional Collaboration

• Collaborate with internal teams such as product development and service to enhance customer satisfaction and address evolving business needs.
• Coordinate and lead cross-functional efforts to deliver exceptional service and value to key customers

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Net Dollar Retention Growth

• Grow the annual value of your accounts by achieving a net dollar retention of 125%

• Achieve an +40 NPS for customers

• Customer satisfaction +85%

• Customer issues must be resolved within 24 hours

• Account churn to be sub 10% with any churn replaced with new client activity in conjunction with the sales team.

• Data-Driven Decision Making & Reporting

• Utilizing data and analytics to inform strategies and decision-making processes.

• Maintain live reporting of the Market, understanding what the competitive landscape looks like and updating the business accordingly.

• Maintain accurate and up-to-date records of all sales activities in CRM systems.

• Provide regular sales forecasts

What you get: 

➔ Career progression 

➔ Earn uncapped commission through our sales approach.

➔ This role can be worked hybrid (in office Tuesday, Wednesday and Thursday), subject to performance.

➔ Total of 28 days paid holiday (20 days plus 6 public holidays).

➔ Superannuation

➔ Employee Assistance Programme, which gives you access to:

◆ Exclusive retail, restaurants, travel and accommodation discounts.

◆ 24/7 access to a mental health and wellbeing online center.

◆ Legal support, financial resources and e-learning.

◆ Private dental and health scheme.

• Company bonus scheme (bi-annual, based on company performance).

• Company equity scheme (available after 1 year service).

• Company celebratory events (summer and winter).

How to Apply:

After successful screening with RecruitmentJunky, there is a 2 stage interview process.