Kwan Wei Mastroserio

Kwan Wei Mastroserio is a seasoned customer success manager with extensive experience in client onboarding and support, currently serving at Eptura since March 2023 after a tenure at Condeco from July 2019 to March 2023. Previous roles include customer service representative at Pall Corporation, customer relationship manager at BancTec, and customer service specialist at Haier, where Kwan Wei managed technical support and key accounts. Kwan Wei began the professional journey as a junior project manager at BMEnet GmbH and gained initial experience as a trainee project manager at Bundesverband Materialwirtschaft, Einkauf und Logistik e.V. Educational credentials include a Magister in Sinologie from Goethe University Frankfurt and an exchange semester at Peking University. Kwan Wei's proficiency in communication, problem-solving, and customer relationship management has consistently enabled the achievement of operational goals and the generation of renewals and upsell opportunities.