Rachel Provosty Sheriff

Rachel Provosty Sheriff has a diverse work experience spanning over two decades. Most recently, they served as the Chief Customer Officer at Eptura starting in February 2024. Prior to that, Rachel worked in customer experience consulting from November 2022.

From 2020 to 2022, Rachel held multiple roles at LogicMonitor, including SVP, Head of Global Customer Success and Professional Services. Rachel was responsible for leading customer success and professional services teams globally. Rachel also participated in the Vista Equity Partners HPLP 2022 Cohort Graduate program.

Before LogicMonitor, Rachel worked at Accruent as the SVP, Global Customer Success and Strategic Renewals from 2020 to 2022. Rachel also held the position of Vice President, Global Customer Success from 2018 to 2020. In these roles, they supported and partnered with over 10,000+ market-leading businesses worldwide, managing their physical resources and workflows.

Rachel's earlier experience includes working at Bazaarvoice as a Managing Director, Customer Success, where they oversaw client success teams and revenue renewal. Rachel also served as a Client Partner and Senior Client Success Director at Bazaarvoice, responsible for developing customer success programs and building relationships.

Before Bazaarvoice, Rachel worked at nFusion as the Head of Business Development and Marketing and as an Account Supervisor. Rachel also held positions at JWT, Digitas North America, Lehman Millet, and Boston Capital, gaining experience in account management, marketing, and graphic design.

Overall, Rachel Provosty Sheriff has a robust background in customer success, consulting, and business development, highlighting their expertise in driving client satisfaction and revenue growth.

Rachel Provosty Sheriff attended Louisiana State University from 1995 to 1999, where they earned a B.A. in Mass Communications.