Justine Joliveau

Justine Joliveau has a diverse range of work experience in the field of Customer Success. Justine is currently working as a Team Lead Customer Success at EQUADIS SA since 2022. In 2018, they co-organized Engage Paris, a conference dedicated to French-Speaking Customer Success professionals. Justine is also an Associate at Time for the Planet since 2020.

Justine has been actively involved in the Customer Success Network association, where they served as the Co-host for Customer Success Cafés in Lyon. Justine also led the mentoring program for the association from November 2019 to June 2022. Additionally, Justine worked as a Mentor at My Job Glasses from November 2019 onwards.

Prior to these roles, they gained experience at Hiveo from 2018 to 2022, first as a Customer Success Manager and later as the Head of Customer Experience & Marketing. Justine also has experience as a Customer Success Leader at Julie Desk in 2018, where they managed the Customer Success team, handled support and implementations for enterprise accounts, and focused on customer satisfaction.

Other notable experiences include being a Manager of Customer Experience at Cygogn from January 2022 to June 2022 and a Spotter at Spotted by Locals from December 2013 to February 2018. Justine also served as the Privacy matters' Representative at the Mobile Marketing Association from June 2015 to May 2016.

Justine Joliveau completed their education in a chronological order. Justine started their education journey in 2001 at Lycée Livet, although a specific degree name or field of study was not provided for this period. From 2005 to 2007, they attended IUT Jean Moulin and obtained a DUT degree in communication. In 2007, they pursued further education at IAE de Poitiers and earned a Licence degree in Communication. In 2008, Justine enrolled at IAE France - Écoles Universitaires de Management, where they completed their Masters degree in International marketing and communication in 2009. Justine then attended Sciences Po Lille from 2009 to 2010, where they obtained another Masters degree, this time in Culture.

Additionally, Justine Joliveau has acquired certifications to further enhance their professional skills. In June 2020, they completed a program called "Développer ses Capacités Managériales - Option «Passer d'expert à manager" from M2i Formation. Justine also obtained a Customer Success Professional Development Program Certificate from Success Chain in March 2023.