Julia Ernst

Julia Ernst has three years of work experience. In 2022, they began working as a Technical Support Engineer - USA Market for iubenda, where they are responsible for proposing solutions to software-related questions raised by customers in the US market about iubenda products. Julia is also in charge of guiding and helping the users with any queries they might have, and evaluating the updates to the available products in order to recommend possible improvements. In 2021, they began working as an IT Customer Success Specialist for Hostinger Brasil, providing customer support and success operations via live chat and email. In 2019, they began working as a Bilingual Technical Support Agent for SYKES, providing support to the German company HRS - Hotel Reservation Service, for both their leisure and corporate clients. Julia was also responsible for helping to run a program that provided hotel accommodations for healthcare workers in the US amid the global pandemic. Her work has been both remote and in-office.

Julia Ernst is currently studying Video Game Development at Pontifícia Universidade Católica do Paraná. Julia previously obtained a Bacharelado in Design from the Federal University of Technology - Parana. Julia also holds certifications from LinkedIn in Creating a Positive Customer Experience, Fundamentos da Programação, and Técnicas de Resolução de Problemas, as well as a certification from Sebrae in Atendimento ao cliente.