Mélanie O'Donovan

Mélanie O'Donovan has a diverse work experience in customer experience management and technical support roles. Mélanie has held leadership positions at companies like Equiem, spaceOS, Slack, Salesforce, SolarWinds, Diamond Integrated Services, EMC, and Ferrero. Their roles have included VP Customer Experience, Chief Operating Officer, Customer Experience Manager, and System and Network Administrator.

Mélanie O'Donovan completed their NVC in Computer Applications and Office Administration at Cork College of Commerce from 1999 to 2000. Mélanie then pursued a Bachelor of Science in Software Development and Computer Networking at Munster Technological University, graduating in 2004. In 2017, they obtained a Salesforce Certified Administrator certification, followed by a Dale Carnegie certification in 2016. Mélanie also holds additional certifications in Prince II and SolarWinds.