Lorien Heasman Cert. Icsa

Lorien Heasman Cert. ICSA is a professional with extensive experience in client governance, client relationships, risk management, and customer service. They have worked at Equiniti and EDF Energy, where they have held various titles such as Risk Business Partner, Senior Vulnerable Customer Experience Executive, and Customer Service Manager. Lorien has a strong focus on representing and meeting the needs of vulnerable customers, liaising with third parties and regulators to ensure compliance with obligations and policies. They also contribute to the development of innovative propositions for products and services.