Gretchen Beth Yori

Gretchen Beth Yori, PhD, MS, LSSWB, PMQ has a diverse work experience spanning over several industries. Gretchen Beth began their career in 2004 at Days Inn, where they worked as a Housekeeping staff and later transitioned to a Guest Service Agent. In 2008, they worked as a Correspondent for the North East News Journal. In 2009, they joined Mercyhurst University as an Administrative Graduate Assistant in Campus Ministry while also working as a Front Desk Representative, Sales Assistant, and Night Auditor at Wingate By Wyndham Erie, PA. In 2011, they worked as a Service Representative in Member Services at Highmark Blue Cross Blue Shield. Gretchen Beth then joined Erie Insurance Group in 2013, where they held various roles including Senior Claims Specialist, Claims Support Specialist, Administrative Assistant, and Customer Satisfaction Analyst. Gretchen Beth'sresponsibilities at Erie Insurance Group also involved leading Language Services and focusing on Diversity and Inclusion within the organization. Overall, Gretchen has accumulated a wide range of skills and experiences throughout their career.

Gretchen Beth Yori holds a Doctor of Philosophy (Ph.D.) degree in Organizational Learning and Leadership, which they obtained from Gannon University in the years 2016-2020. Prior to their Ph.D., they completed a Graduate Certificate in Conflict Management at PennWest Edinboro in 2015-2016. Gretchen Beth also holds a Master's degree in Organizational Leadership from Mercyhurst University (2009-2012), a Bachelor's degree in Communication and Media Studies from Mercyhurst University (2008-2009), and an Associate's degree in Liberal Arts and Sciences/Liberal Studies from Mercyhurst University (2005-2007). In addition to their educational background, they have earned various certifications, including Prosci Certified Change Practitioner, Understanding Cyber Risk, SharePoint Power End User, Lean Six Sigma White Belt Certified, Catastrophe Claims Fundamentals, Essentials of Disability and Absence Management, and Project Management Qualified (PMQ).