Operations · Full-time · Boston, United States
Senior Business Analyst
Professional Services
Permanent – Full Time
Escher Group
Escher powers the world’s first and last mile deliveries, helping Posts connect nearly 1 billion consumers with global ecommerce networks. Postal operators rely on Escher to deliver an enhanced retail and digital customer experience, to activate new revenue streams, and to realize new delivery economics. Learn more at www.eschergroup.com
POSITION OVERVIEW
The Senior Business Analyst works closely with the business and technical teams. They are the major contributor to the requirements specification deliverable. This person will be responsible for interfacing with the customer, understanding and writing business and functional requirements and ensuring there is integration between business requirements and software deliverables. They will also assist with testing and developing the presentation used to guide the discussion about deliverables to the client.
Duties and Responsibilities
Minimum Qualifications
Located in the Eastern or Central time zone
3+ years of experience within technology field
3+ years of experience working as a Functional, Data or Business Analyst.
3+ years of customer interfacing experience – project oversight, customer presentation.
Extensive experience in Process Mapping and Story Development
Well versed with creating flowcharts/diagrams
Experience with developing documents in PowerPoint to support demos of new functionality
Experience with JIRA and use within Agile and Scrum ceremonies
Experience with full project lifecycle
Must be US citizen or have a green card- necessitated by client security clearance requirements
Must be able to pass security clearance requirements as a government contractor
Bonus Qualifications
Experience with POS development for Counters, Kiosk or Handheld devices
Experience with mailing processes
Technical knowledge/experience a plus
Experience with data driven UI architecture
Personal Skills
Excellent problem-solving skills
Excellent knowledge of Microsoft tools
Self-motivated
Ability to work as part of a team
Self-directed
Excellent client presentation skills
Excellent communication skills (written and verbal)
Detail oriented
Why Join Escher?
Do you want to join a team that is enhancing the customer experience for over 1 billion people and digitally transforming postal operations on a global scale? Our customers are among the largest postal operators and couriers on the planet and our purpose built-customer engagement platform is helping them to profitably engage customers anywhere, anytime.
At Escher, you’ll be part of a global team with employees on four continents supporting customers from across 35 countries. Here, people truly are our greatest strength, and we mean it. At Escher, you’ll have the support of an experienced leadership team and a group of dedicated employees that have been helping postal operators redefine customer engagement for over 30 years.
What We Have to Offer
Escher offers a competitive compensation and benefits package, flexible annual leave, annual bonus program, and so much more! Most importantly, a career at Escher is one that is both rich and rewarding with many opportunities and room for growth. This is truly a unique opportunity to be part of an exceptional team, helping to transform some of the biggest organizations in the world, and influencing the future of postal operations. If you’re up for the challenge, we want to hear from you!
Escher is an equal opportunity employer. We will not discriminate and will take affirmative actions and measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.