James Hastings

James Hastings has a diverse work experience that spans multiple industries. James is currently working as a Senior Cloud Product Manager at eSentire since May 2022. Prior to that, from October 2021 to May 2022, they served as a Senior Technical Success Manager at Lacework.

From September 2021 to October 2021, James worked as a Principal Customer Success Engineer (Technical Account Manager) at Alert Logic. Before that, they held the role of a Senior Customer Success Engineer (Technical Account Manager) at Alert Logic from January 2020 to September 2021. In this role, they acted as a hands-on, front-line subject matter expert for high touch customers and partners, providing support in areas such as deployment, implementation, training, and troubleshooting for various cybersecurity solutions. James also developed deep relationships with stakeholders at all levels of the customer organization.

James has had several roles at Alert Logic, including Implementation Architect from May 2019 to September 2021, Product Solutions Architect from December 2018 to July 2019, Solutions Engineer from December 2015 to December 2018, and Technical Solutions Specialist from August 2015 to December 2015. In their role as Technical Solutions Specialist, they contributed to the development of internal training material and customer-facing documents and processes for an AWS-specific vulnerability scanning tool.

Prior to their work at Alert Logic, James worked as a Private Tutor from January 2015 to February 2016, providing individualized tutoring services. James also worked as an IT Consultant in freelance IT consulting, specializing in computer software, hardware repair, and maintenance from October 2014 to August 2015.

From January 2014 to October 2014, James worked as an IT Specialist at Neuhaus Education Center, providing in-house IT support for a 30-member team. James was responsible for maintaining computers, printers, networking equipment, and AV for local and remote employees. James also managed the BlackBoard online class system and company website content. Prior to this, from November 2013 to January 2014, they served as an IT Intern at Neuhaus Education Center, where they assisted in the development and implementation of an online learning application, edited and published digital and printed manuals, and updated inventory.

Before joining Neuhaus Education Center, James worked as an Engine Builder at All Automotive Imports from June 2012 to October 2012. In this role, they were responsible for rebuilding various automobile engines and assisting with their installation.

Overall, James Hastings has a strong background in customer success, technical account management, IT support, tutoring, IT consulting, and engine rebuilding.

James Hastings attended the University of Houston from 2007 to 2015, where they earned a Bachelor of Science degree in Computer Information Systems in 2015. In 2009 to 2010, they also attended San Jacinto College, although no degree or field of study information is provided. Additionally, James has obtained several certifications, including PMC Level I, PMC Level II, and PMC Level III from Pragmatic Institute in June 2022. James also holds a CompTIA Security+ certification obtained in November 2017 and an AWS Certified Solutions Architect - Associate certification obtained in September 2016.