Mary Philpott

Mary Philpott has a diverse work experience in the field of customer success and SAP. Mary is currently employed at eSentire as a Senior Customer Success Manager since May 2022. Prior to this, they worked as a Customer Success Manager at eSentire since July 2019.

Before joining eSentire, Mary worked at SAP for a significant period. Mary held various roles at SAP including SAP Technical Quality Manager from September 2016 to January 2019, Back Office/Remote Service Delivery (Financials & Controlling) Team Lead from February 2014 to September 2016, Senior Support Engineer CoE/SAP On-site Delivery Lead (Financials & Controlling) from August 2006 to February 2014, and SAP Technical Quality Manager from November 2007 to March 2009.

Prior to joining SAP, Mary worked as an SAP Product Support Consultant (Financials & Controlling - FICO) from January 2003 to June 2006. Mary'sresponsibilities included providing remote support for SAP customers, resolving technical and functional issues in FI and CO modules, and conducting financial workshops for colleagues in Ireland and China.

Overall, Mary Philpott's work experience showcases their expertise in customer success management and SAP, with a focus on technical quality management, remote service delivery, and support consultation.

Mary Philpott has a Master's degree in Physics from University College Cork and a Bachelor's degree in Mathematics and Physics, also from University College Cork. In addition to their academic accomplishments, they hold certifications in Customer Success, including Level 2 Customer Success Advanced and Level 1 Customer Success Foundations, obtained from Growth Molecules, LLC in February and January 2022, respectively.