Robert Hristov

Customer Service Team Lead at eSky Group

Robert Hristov has a diverse work experience. Robert began their career as an Insurance Agent at Allianz, where they were responsible for selling life insurance policies through cold calls and meetings. After that, they joined Easybook.bg as a Field Sales Representative, focusing on B2B sales of cloud-based sales software. Hristov then joined eSky Group, where they started as a Customer Support Specialist, providing sales and after-sales support to customers from eastern Balkan countries. Robert later became a Training Specialist and Quality Controller, responsible for organizing and conducting training sessions for employees and analyzing their conversations and tasks. Currently, Hristov is working as a Customer Service Team Lead at eSky Group, where they lead a team of customer support specialists and ensures that company goals and policies are fulfilled.

Robert Hristov completed a Bachelor's degree in Marketing from the University of National and World Economy from 2014 to 2018. Robert then pursued self-study in Computer Engineering from 2020 to 2022. In addition to their formal education, Robert has obtained various certifications, including "Introduction to machine learning" from Google, "Persuading Others" from LinkedIn, "The Science of Success: What Researchers Know that You Should Know" from Coursera, "BUS401: Management Leadership" from Saylor Academy, "The Manager's Toolkit: A Practical Guide to Managing People at Work" from Coursera, "The Science of Well-Being" from Coursera, and several programming language certifications from Sololearn.

Links

Previous companies

Allianz logo

Timeline

  • Customer Service Team Lead

    June, 2022 - present

  • Training Specialist And Quality Controller

    July, 2021

  • Customer Support Specialist

    March, 2019