Mariana Medina Gutiérrez

Customer of Success Manager at Esource Capital

Mariana Medina Gutiérrez has worked in various positions since 2015. In 2021, they began working as a Customer Success Manager at eSource Capital. In this role, they were responsible for contact with 120 clients in order to prevent service expiration, provide technical support, and ensure maximum satisfaction. Her efforts earned their certificates with an average score of 10/10, higher than the company's average of 8/10. From 2016 to 2021, Mariana worked as a Collections Executive at Corporativo NOVAXIS and a Freelance of Implementación Tecnológica, where they were responsible for structuring physical documentation and implementing systems to digitalize them. Her method has been in use for five years. From 2016 to 2021, Mariana was also employed at Grupo Inikel as a Gerente de Proceso, where they established technological protocols for any internal process, transforming the company from paper to digital. Mariana was also responsible for the digitalization and creation of protocols for both administration and production, resulting in a smoother and more organized internal structure. Finally, from 2015 to 2016, Mariana worked as an Auxiliar Administrativo at Cho & Asociados.

Mariana Medina Gutiérrez is currently studying Ingeniería Sistemas Computacionales at CNCI. Universidad Centro Nacional de Capacitación Intensiva, from 2021 to 2023. Mariana also holds a Licenciatura in Informática from Universidad Nacional Autónoma de México, which they obtained from 2020 to 2022. In addition, Mariana has obtained two certifications: a Google Work Space certificate from Google in November 2021, and a Grado Técnico en Sistemas Computacionales y Diseño Gráfico certificate from CCPM in November 2015.

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