Grettel Araya Aguilar

Grettel Araya Aguilar has extensive work experience in the field of customer service and logistics. Grettel currently works as an Export Customer Service Analyst at Establishment Labs, where they monitor and distributes inventory levels, coordinates inventory production, and creates reports on sales orders and inquiries. Prior to this, they were a Customer Service Specialist at DHL, where they managed shipment information and ensured compliance with regulatory requirements. Grettel also worked at Kuehne + Nagel, where they held various roles including Seafreight Quote Analyst and Invoice Handling Process Developer. Their responsibilities included data quality support, pricing and charge updates, and communication with carriers for invoice disputes. Grettel also worked at UPS Supply Chain Solutions as a Logistic and International Transport Specialist, ensuring regulatory compliance and creating operational process reports. Grettel's work experience also includes a role as a Customer Service and Sales Representative at Ecolab.

Grettel Araya Aguilar has a comprehensive education history. Grettel obtained a Técnico en calidad degree in Tecnología/Técnico de control de calidad from Tecnológico de Costa Rica between 2018 and 2020. Prior to that, they completed a Bachiller en Administración de Aduanas degree in Empresa/comercio, general from Universidad Técnica Nacional, a program they pursued from 2013 to 2020. Additionally, they obtained a Diploma in Administración Aduanera from the same university from 2008 to 2015. Grettel also holds a Técnico en Mercadeo y Servicio al cliente degree in Empresa/comercio, general from Colegio Universitario Boston, which they completed in 2005 and 2006.

In terms of certifications, Grettel has obtained several additional qualifications. Grettel received a Lean Six Sigma Green Belt certification from CertiProf in May 2023. In July 2019, they acquired the Test of English for International Communication certification from ETS. Grettel also completed the Entrenamiento Cargo Account Settlement Systems CASS certification from the International Air Transport Association (IATA) in June 2011. Prior to that, in June 2010, they obtained the English Now Integrated Skills certification from the Instituto Nacional de Aprendizaje. Lastly, Grettel received the Windows/Office certification from the same institution in July 2007.