Tracy Kellaway

Tracy Kellaway currently serves as Exec Director of Global Consumer Care Operations at The Estée Lauder Companies Inc., where leadership encompasses an award-winning multi-channel contact centre supporting 16 diverse retail cosmetic brands. Previous experience includes roles at Aviva plc, where Tracy held positions as Customer Services/Operations Manager and Head of Risk and Governance, overseeing contact centre operations and business risk oversight. Additional experience includes managing a mortgage sales contact centre at Lloyds Banking Group and serving as Customer Service Manager at Aviva, focusing on claims for large corporate accounts. Early career roles include leadership positions at Affinion International and British Gas Trading, emphasizing contact centre operations and process improvement. Tracy's education was completed at The Gregg School and Peter Symonds College.