Vanessa Trotta

Vanessa Trotta has extensive work experience in customer success, customer experience, and account management roles. Vanessa is currently working as a Senior Customer Success Manager at EstimateOne since March 2023. Prior to this, they held the position of Customer Success Manager at the same company from September 2022 to February 2023. Vanessa also worked as the Customer Experience 2IC and Builder Specialist at EstimateOne from April 2021 to September 2022, where they were responsible for onboarding new team members, running daily standups, and ensuring customer service goals were met.

Before joining EstimateOne, Vanessa worked at Frankie & Swiss as a Production Manager and Account Manager from March 2017 to February 2020. Their responsibilities included providing detailed information and high-quality service to clients, understanding their printing and design needs, and guiding them through the printing process.

Prior to that, Vanessa worked as a Customer Solutions Consultant at Australian Unity from September 2016 to March 2017. Vanessa also gained valuable experience as a Prepress Operator and Account Manager at Kosdown Printing from October 2009 to July 2016, where they advised clients on design and finishing decisions and created artwork following style guidelines.

Vanessa's earlier experience includes working as a Prepress Operator and Account Manager at Printmode from 2006 to 2009. In this role, they managed client briefings, provided advice on design and materials options, and handled quoting from suppliers.

Overall, Vanessa Trotta has a strong background in customer service, client collaboration, team management, and account management in various industries, particularly in the printing and digital textile sectors.

Vanessa Trotta pursued their education with a focus on design. From 2021 to 2022, they attended Academy Xi to study UX UI Design. Prior to that, between 2003 and 2005, they graduated from RMIT University with a Bachelor's Degree in Communication Design.