Data Center Operator

We host the data. We provide the connections. We protect the information.

eStruxture is more than a data center: it's THE largest Canadian data center platform. It's 15 locations across the country, over 760,000 square feet of space, over 130MV of power and access to over 1,400 network and cloud service providers.

As a growing company, we provide our customers with the capacity, performance and flexibility to meet the demanding expectations of the marketplace and enable them to scale quickly. And that's what we want to offer our employees.

Become a Data Center Operator

The eStruxture Data Center Operator is a critical role, managing the day-to-day operations, maintenance, and optimization of the electrical and mechanical infrastructure supporting eStruxture’s mission-critical facilities. The successful candidate will be responsible for facility monitoring, preventative maintenance, optimization, health and safety, incident response/reporting, as well as planning & prioritizing corrective maintenance activities. The DCO role reports directly to the Data Center Manager.

This is included in the package!

• A positive, collaborative, and, people-first culture

• A diverse, inclusive workforce

• A comfortable and enjoyable work environment

• Opportunities for learning and development, as well as and career advancement

• A performance-driven organization that embraces challenges as opportunities for growth

• A comfortable and enjoyable work environment

• A competitive vacation policy

• Telemedicine and reimbursement of your professional expenses

• An Employee and Family Assistance Program (EFAP) to help you live a happy, healthy, and productive life

• Regular social events and festivities, to enjoy time with your dynamic colleagues outside of work

• The satisfaction of being part of a company that is an award-winning, internationally recognized data center industry leader

Your contribution

The duties and responsibilities include but are not limited to:

Responsible for Facility Health & Safety 

• Management of both preventative and corrective infrastructure maintenance

• Develop, maintain, and adhere to procedural and technical documentation

• Respond to fault conditions, diagnose, and assist with root cause analysis/repair/remediation

• Management of local data center infrastructure and asset lifecycle

• Compliance with relevant CSA, SSAE 18, ISO and PCI controls

• Participate in weekly change management meetings, presenting to the Change Advisory Board, working with vendors and team members to create supporting MOPs, SOPs, and EOPs

• Identifying areas for operational optimization, adhering to best practices

• Monitoring of local data center infrastructure

Supporting site operations 

• Vendor/Contractor coordination and supervision

• Ensure timely resolution and/or escalation of customer issues

• Ensure physical and remote security policies and procedures are being strictly followed

• Create trouble tickets, log site visitors, and carry out shipping and receiving procedures

• Provide best in class customer service

• Maintain cleanliness of the data center and facility areas

• Rack and stack various IT hardware into racks

• Install and test copper and fiber cables throughout the data center and various computer rooms

Working Conditions

The role has standard working conditions in a Data Center type of environment with a rotational workweek of 4 days on 3 days off followed by 3 days on and 4 days off.  Total 14 working days per month in a 24/7 mission critical facility. The role requires being available on-call rotation to respond to critical incidences. The role requires to work with challenging clients, working shifts longer than the standard 8-hours, work on evenings, nights, or on weekends.

The profile we are looking for

Experience

Specialty

• 4+ years’ experience in data center, facility, or in mission critical environments.
• Experience working with Electrical & Mechanical systems with an emphasis on building operations, including BMS/EPMS and BAS systems & software. *
• Experience with ticketing systems and ITIL principles*

*Any experience for the above would be considered as an asset

Education/Certification/Designation

• Electrical certifications an asset - Journeyman Electricians, Electrical Engineering Technologists etc. *
• Mechanical/HVAC certifications an asset *
• CPR, AED, AWP certifications an asset
• Ability to obtain Reliability Clearance Status (+5 years Canadian residency)
• ASP training an asset

*Any designation for these above would be considered as an asset

Competencies

• Excellent written and verbal communication skills including report writing/document control

• Extremely process driven and high degree of quality, precision and care needed.

• Understanding of Data Center Tiering classifications (UTI) as well as thermal guidelines and policy (ASHRAE TC9.9 etc.)

• Able to deliver independently and take lead on local initiatives.

• Strong organizational skills, with the ability to multi-task and prioritize

• Working knowledge with Microsoft Word, Excel, Visio, and PowerPoint

• Physically able to lift up to 50LBS, Climb Ladders/Work at heights

Technical Skills/Knowledge

• Strong Knowledge of Electrical, Mechanical, and Life Safety Systems including the following:

        - MV/LV Power Distribution Equipment (25kV/13.8kV/480V/277V), UPS’s, ATS’s, Emergency Generator Systems, Automation/PLC’s/VFD’s etc.

        - CRAC/AHU’s/FCU’s, Condensers, Pumps, Compressors, Control Logic etc.

• Strong troubleshooting & analytical skills

• BMS/EPMS/CMMS Operator Knowledge

Security for our team

All offers are contingent upon the successful completion and satisfactory results of a background investigation. Security clearance will be required.