Ellen Darlington

Director of Customer Success and Experience at Esusu Financial

Ellen Darlington has a diverse work experience spanning several roles and industries. Ellen is currently serving as the Director of Customer Success at Dandi since October 2022. Prior to this, they held the position of Director of Customer Success and Experience at Esusu, starting from January 2021 onwards. In this role, they played a crucial part in providing financial solutions for low-to-middle income consumers and enhancing credit scores through a rent reporting platform. Before Esusu, Ellen worked as the Senior Manager of Customer Success at Instructure from March 2020 to January 2021. Ellen also served as the Director of Client Success at Sift, where they helped develop software to understand colleagues' skills, experience, and backgrounds. Ellen'stenure at Sift lasted from September 2017 to March 2020. Additionally, they worked as the Manager of Client Development at RealWinWin from May 2016 to September 2017. Ellen began their career at Benetrends, Inc., initially as a New Client Coordinator from November 2012 to May 2016 and later as the Director of Client Services from October 2013 to May 2016. At Benetrends, they specialized in franchise and small-business financing and was involved in developing innovative funding solutions.

Ellen Darlington attended Eckerd College from 2004 to 2008, where they obtained a Bachelor of Science degree in International Business. Ellen also holds a Bachelor of Science degree in International Business from the same institution. Additionally, they have completed Cybersecurity Awareness Training at ESET North America, although the exact month and year of completion are not provided.

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Timeline

  • Director of Customer Success and Experience

    January, 2021 - present