LH

Lecayle H.

Client Experience Manager at Esusu Financial

Lecayle H. has a diverse work experience spanning several industries. They started their career at Convergys in 2007, where they provided technical support and consistently met sales targets. In 2009, they worked as an Office Coordinator at AppleOne Employment Services. From 2010 to 2016, they held multiple roles at Absolute Software, including Recovery Specialist, Asset Administrator, and Technical Trainer and Instructional Designer. They were responsible for designing learning materials, managing customer accounts, and assisting with law enforcement inquiries. In 2020, they worked as a Customer Experience Consultant at The Peer Social Foundation. They then moved on to People Intelligence Alliance in 2021, where they were a member of the data-driven people leaders community. Currently, Lecayle H. is a Client Experience Manager at Esusu.

Lecayle H. has a diverse education history. In 2021, Lecayle enrolled at Vancouver Community College (VCC) and pursued a Provincial Instructors Diploma until 2023. During this time, the field of study is not specified. In 2012 to 2013, Lecayle attended the British Columbia Institute of Technology, but no degree or field of study information is provided.

Continuing their education, Lecayle is currently enrolled in Thompson Rivers University since 2021 and is expected to complete a Bachelor's degree in General Studies by 2026.

Alongside their formal education, Lecayle has obtained several certifications. In 2016, Lecayle completed the "Screencasting Fundamentals" certification from Lynda.com. In 2015, they obtained certifications in "Adobe Connect Essential Training," "Captivate 8 Essential Training," and "Project Management Fundamentals" from lynda.com. Furthermore, Lecayle obtained certifications including the "Change Management Practitioner" from Prosci in 2019, the "Design Thinking: Customer Experience" from LinkedIn in 2021, and "Leadership Foundations" and "Customer Experience Leadership" from LinkedIn in 2022. Moreover, Lecayle has obtained multiple certifications from Coursera such as "Foundations: Data, Data, Everywhere" in 2022, "Ask Questions to Make Data-Driven Decisions" in 2022, "Prepare Data for Exploration" in 2022, "Lead Management in Salesforce" in 2023, "Sales and CRM Overview" in 2023, "Opportunity Management in Salesforce" in 2023, and "Salesforce Sales Operations Specialization" in 2023. Additionally, Lecayle has obtained certifications from Visier Inc. including the "Visier Certified Developer" in 2022 and the "Visier Certified People Analytics Consultant (VC-PAC)" in 2022. Lastly, Lecayle obtained an "Esusu Certification" from Esusu in 2023.

Overall, Lecayle H. has a combination of academic achievements and professional certifications demonstrating a broad range of knowledge and skills in various fields.

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Timeline

  • Client Experience Manager

    March, 2023 - present