IT Field Services Consultant

About ESW – IT Business Advisors

ESW-IT is an established IT Consulting Firm providing end to end IT services and solutions to small, mid-sized, and enterprise businesses.  At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation.

Our Core Values

To create our core values, ESW invited Co-Workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values. 

Courageous Spirit:

Intentionally moving forward while persevering in a positive manner.

Servant Heart:

Willingness to put others ahead of ourselves while fostering fellowship with co-workers, clients, vendors and community.

Fun Attitude:

Approaching our lives in a way which encourages excitement, passion and enjoyment.

Position Highlights

Location, Term and Hours

• Location: Candidates will be from the Grande Prairie area and will be providing support at various client sites within the Grande Prairie & Dawson Creek areas.

• Full-time position

• Hours: Some hours will be scheduled, others will be adhoc with some after-hours support required as needed

• After hours work may be required, all after hours work must be pre-approved by the client and ESW.

Primary Focus

• Assist our clients by working on a variety of IT-related projects, providing additional or back-fill coverage when required, and providing hardware, infrastructure, and/or application support functions in the field. Support can be expected to be provided both in person as well as remotely.

• This position will require travelling to and working at remote sites.

• You will be supplied with a mobile device to ensure our clients have support at all times.

• The successful candidate must be client centric (internal or external) and must have excellent client service skills

Key Knowledge

• Advanced knowledge of Microsoft Office, Office 365 Windows OS, PC hardware, networking, printers, personal wireless devices (Both Apple and Android), and remote access (Citrix, RSA, VPN) are required

• Supervision of third-party contractors performing IT-related installations or maintenance may be required

• Post-secondary education in a computer related discipline such as a Computer Engineering Technology diploma and at least 3 years’ experience in a technical support role OR an appropriate combination of education and experience required

• Comptia A+, Network + and PDI+ certifications are desirable

• Experience working within ticketing/tracking software is required.

• Experience working with Security cameras, and associated hardware.

• Point to Point Wireless experience, app virtualization knowledge, would be valuable skills

• Project coordination experience, and system deployment knowledge would be valuable skills for the candidate to possess

• Telephone, fax, data, and wireless radio communications support for remote facilities and offices may be required

• Network and fiber optic cable installation and termination experience are desirable

• Candidate must be client focused and possess exceptional client service skills

• Proficient verbal and written English skills are required

• Candidates must be capable of contributing in a team environment, and be competent working independently

• Candidates will be required to work efficiently under pressure and remain calm in stressful circumstances

• Strong organizational and prioritizing skills are required

• Candidates must possess high ethical standards and be trustworthy

• Candidates must have the ability to think logically and be capable of analyzing complex problems

Other Required Skills

• Candidate must be client focused and possess advanced client service skills.

• Proficient verbal and written English skills are required.

• Candidates must be capable of contributing in a team environment and be competent working independently.

• Candidates will be required to work efficiently under pressure and remain calm in stressful circumstances.

• Strong organizational and prioritizing skills are required.

• Candidates must possess high ethical standards and be trustworthy.

• Candidates must have the ability to think logically and be capable of analyzing complex problems.

Desirable Skills

• CompTIA A+, Network + and PDI+ certifications are desirable.

Job Description

• Work will include deployment and support of hardware and/or applications.

• These functions will be performed in a team environment, but you will also have individual duties to perform which may include clearing any debris left from the deployment.

• Retrieving equipment and updating the online database with the newly deployed equipment as well as the old equipment.

• Other duties as assigned.

Working Conditions

• This position may require the successful candidate to stay in client-provided camps or hotels at times

• This position may require the successful candidate to travel extensively

• Camps supplied by the client have a zero-tolerance policy regarding drugs and alcohol (dry camps)

• This position requires the successful candidate to be physically capable of lifting up to 70 lbs.

• The successful candidate must be capable of operating a motor vehicle and have a clean driver’s abstract

• Schedule will vary depending on location being supported

• Unscheduled or after-hours support may occasionally be required

• The successful candidate must comply with the safety standards of ESW and/or its clients

Contacts

• Client Infrastructure Groups – These individuals may assist with ongoing operational and project-related work.

• Client Project Managers and/or Business Analysts - These individuals may provide direction regarding ongoing project-related activities.

• Clients in the field - Your daily contact will be with the individuals working at the client's field sites.

• Other members of the ESW team

Reporting Relationships

• The Field Services Consultant reports to the Service Delivery Manager

• No co-workers report to the Field Services Consultant.

Tool Requirements supplied by Technician.

• Basic Screwdriver Set (Phillips, Flathead, Robertson of varying sizes)

• Knife or Multitool

• Wire strippers

• Side cutters

• Cordless Drill

• Open Wrench Set

• Headlamp or Flashlight

• Pliers (Needle nose and Lineman)

• Wire Crimpers (RJ-45, RJ-11, Coax)

• Tape Measure

• Hammer

• Socket Set

• Punchdown Tool

Additional Comments

• Professional Development is available for all team members – information from online resources, colleagues, training courses, certification training and conferences.

• Required safety certifications include H2S Alive, First Aid and WHMIS.These must be obtained prior to traveling to any client field sites. Other safety certifications may be required by certain clients.

• Background checks and other assessments are conditions of employment.

• This position is eligible for the ESW Co-worker Referral Program

How to Apply

On our ESW Web site, through BambooHR and please include:

• A cover letter
• Where you saw this position advertised.
• If you were referred to this position, the name of the ESW co-worker who referred you

Only applicants eligible to work in Canada will be considered.