Matt Rocco

Matt Rocco is the President/CEO for Etech Global Services.

Matt has been active in the BPO contact center industry for over 38 years. He has held key leadership positions within Dun & Bradstreet, The Berry Company (a subsidiary of Bell South), Etech, Inc. and Etech Global Services. In the past 38 years, he has spent time in every facet of call center operations and outsourcing processes.

Matt is committed to sharing his experiences and helping others. He has spoken at many industry events and has articles featured in various business periodicals. He has also co-authored three books with his business associate and life-long friend, Jim Iyoob.

In 2003 he was part of an investment team that started Etech Global Services, a multinational outsourcing organization. From its humble beginnings in Nacogdoches, Texas Etech has grown to over 3,500 employees providing world-class solutions to Fortune 500 companies from 9 contact centers across US, India, and Jamaica. Matt has been President and CEO of Etech since 2013.

Matt is an alumnus of Dickinson College in Carlisle, PA where he lettered in both basketball and baseball serving as captain of the basketball team his senior year. His fondest memories are advancing to the NCAA D2 tournament in two of his four years. Matt graduated from Dickinson with a BA in Economics. He has also completed the Master Certificate program in Executive Leadership from Cornell University.

In addition to his responsibility at Etech, Matt has served on numerous profit and non-profit boards. In May of 2010, Matt was elected by the citizens of Nacogdoches, TX to serve on the Nacogdoches Independent School District Board of Trustees. During his 3-year term, Matt served as president and vice-president for the Board of Trustees.

Matt is married to his college sweetheart, April. They have raised five children – Nick, Matthew, Jermaine, Jamaal, and Lexie.

In December of 2016, Matt was diagnosed with a high mortality disease known as ARDS. He fell into a coma almost 2 months. His family was called to the hospital to say their “good-byes.” Despite all the medical and scientific evidence predicting Matt’s death, God chose to perform a miracle. Matt survived and leads Etech today.