Richa Koshti

Richa Koshti is currently a Trainer Apprentice at Etech Global Services, starting in January 2024. Prior to this role, Richa served as a Senior Quality Assurance Analyst at Arcgate from March 2018 to March 2024, overseeing a dedicated team providing 24-hour support for a social media marketing management platform. Responsibilities included conducting performance analysis, managing customer queries, and implementing process improvements as a Quality Auditor. Richa also worked as a Research Analyst, leading a team to create lease listings and deliver construction intelligence. Richa holds a Bachelor's degree in Computer Science from Mohanlal Sukhadia University, completed in June 2018.