Nathalie Delorme

Nathalie Delorme is a seasoned professional with extensive experience in business process improvement and operational quality assurance at Ethoca, where responsibilities have evolved from leading quality assurance programs to effectively translating customer needs into actionable process improvement objectives since December 2013. Nathalie's earlier roles include technical implementations as a Customer Success Engineer and providing exceptional support as a Bilingual Customer Service/Technical Support Representative at Elavon, Inc. Additionally, Nathalie has experience in facilitating the CFA exam as a proctor and has contributed to the Hospital Watch Live project by installing a Real-Time Location System at the Toronto General Hospital. Educational qualifications include a Technical Communication Certificate and an Advanced Diploma in Computer Systems Technology from George Brown College, complemented by a Certificate in General Arts & Science from Algonquin College.