Mathijn Nijsen

Mathijn Nijsen has a diverse work experience spanning over multiple years. Mathijn currently holds the position of Director Support Remote and Onsite at EVBox since January 2023. Prior to that, they served as the Global Head L2 Hardware Support at EVBox from August 2020 to January 2023.

Before joining EVBox, Mathijn worked at Worldline B.V. for five years, starting from July 2015 and ending in August 2020. Mathijn served as the Head of Customer Service Worldline NL, where they were responsible for managing the delivery of payment services to Dutch customers. This included overseeing problem resolution, order-to-cash processes, and launching new products and services.

Mathijn also has experience at ASPIDER-NGI, where they served as the Head of Product Management from July 2014 to June 2015. Mathijn created a product model based on current and new services in a SaaS model and managed the product and services portfolio. Additionally, they held the role of Head of Operations ASPIDER Solutions US from October 2013 to June 2014, where they were responsible for managing the delivery of telecom services.

During their tenure at ASPIDER Solutions the Netherlands BV from December 2011 to October 2013, Mathijn served as the Head of Global Process Management. Mathijn led the alignment of technology, business, and security processes and spearheaded the setup of an overall responsibility matrix.

From August 2007 to November 2011, Mathijn worked as the Head of Operations and Customer Care ASPIDER Solutions the Netherlands at Aspider Solutions. Mathijn'sresponsibilities included managing the delivery of telecom services, ranging from support and risk management to order management.

Prior to Aspider Solutions, Mathijn served as a (Senior) Product Manager at KPN Mobile Wholesale from 2004 to 2007. In this role, they managed relationships with large customers, handled commercial discussions, and contributed to the writing of Request For Proposals (RFPs).

Earlier in their career, Mathijn worked at Telfort as an IS Business Analyst and Developer from 2001 to 2004.

Overall, Mathijn Nijsen's extensive work experience showcases their expertise in various roles related to customer service, product management, operations, and process management in the telecommunications and technology sectors.

Mathijn Nijsen attended Inholland University of Applied Sciences from 1994 to 1999, where they obtained a Bachelor's degree in Mechanical Engineering. Mathijn then pursued further education at the same university from 1999 to 2003, completing a Bachelor's degree in technical engineering & management. Additionally, Mathijn Nijsen has obtained several certifications including "Charlene Li on Digital Leadership," "Agile Software Development," "DevOps Foundations: Lean and Agile," "Lean Foundations," "Lean Technology Strategy: Building High-Performing Teams," "Lean Technology Strategy: Moving Fast With Defined Constraints," "Lean Technology Strategy: Running Agile at Scale," "Lean Technology Strategy: Starting Your Business Transformation," and "Prince2 Foundation" from various institutions such as LinkedIn and APMG-International.