Douglas Dasaev Samayoa Galeano

Douglas Dasaev Samayoa Galeano is an experienced Workforce Management Analyst currently working at Eventus Solutions Group since December 2019. Prior to this, Douglas worked as a Workforce Planner at Continuum Global Solutions from January 2016 to September 2019, and as a Workforce Management at [24]7.ai from January 2011 to June 2016. Douglas has a Bachelor of Business Administration from Universidad de San Carlos de Guatemala and attended ESI School of Management from July 2020 to February 2021. With experience in Forecasting, Capacity Management, Resource Management, and Six Sigma White Belt certification, Douglas is skilled in handling multiple accounts and optimizing schedules to achieve KPIs.