Service Advisor (collections & Recovery)

Job Title: Service Advisor

Department: Collections & Recovery

Full-time contract: 37.5 hrs per week

Start date: As soon as possible! 

Location: Peterlee Office 

About Us 

Everflow is an award-winning, innovative utilities company, serving businesses across the UK with ‘Excellent’ rated, environmentally friendly water supply and waste collection services.      

  

Our mission is to “make utilities simple,” which is why all our services are designed to save customers time and money, freeing them up to focus on growing their business.   

  

Everflow is a market-leader in terms of software innovation and carbon offsetting too. We offset 100% of our customers’ carbon emissions and our custom-built software has been key to Everflow becoming the fastest-growing business utilities company in the UK.  

What we need 

We've grown really, really quickly over the last six years and are continuing to grow bringing with it the need for more exceptional individuals! We're on the lookout for both seasoned collectors and fresh talents to join the vibrant buzz of our dynamic team right here in our fabulous Peterlee office. 

Our Peterlee office opened earlier in 2023 to accommodate our growing team in some style! Here, we have a truly modern office environment, high-tech meeting areas, a café area, lots of stylish social space with arcade games, pool table and ping pong to name a few.  

At the heart of our mission is the commitment to welcome, listen, engage, resolve, and amaze our customers every single day. 

As a key player, you'll take charge of connecting with our business customers, ensuring payments flow in promptly and finding solutions to guarantee timely payments in the future. This role calls for not just excellent communication skills but a surplus of energy, enthusiasm, and an unwaveringly positive attitude. You will utilize your powers of persuasion to secure the best outcomes for Everflow and our valued customers alike. Join us in shaping success! 

Duties: 

• Getting on the phones to speak to our customers.
• Being confident to ask for a payment.
• Understanding the customer’s situation
• Resolving any queries arising from your contact
• Consulting with other teams who may be better placed to resolve your customer’s concerns.
• Seeking a mutually beneficial outcome

What we are looking for: 

• High levels of energy and infectious enthusiasm!

• Superb communication skills to navigate every call with finesse.

• Radiate confidence that's second to none when tackling any type of call.

• Team player - fostering collaboration for shared success.

• Sharp, competitive edge to drive results and exceed expectations.

• Collections experience? Bonus points! But hey, we thrive on diverse talents!

  

Benefits: 

• Development - Continuous support, personalised development, and top-notch training to fuel your professional journey.
• Reward - An amazing reward and recognition system that values your contribution.
• Career Growth - Our growth isn't just a number - it's a gateway to a multitude of career opportunities waiting for you.
• Hybrid - Embrace the flexibility of hybrid working once you've conquered the probationary period.
• Electric Car Scheme - Dive into the future with our electric car scheme—because we're driving towards sustainability.
• Pension - Enjoy a secure financial future with a generous 5% employer pension contribution.
• Well-being - Access well-being perks, including an Employee Assistance Programme, a health care cash plan and an on site gym (coming early 2024).
• Friday Drinks - Wind down on Fridays with afternoon drinks, a perfect segue into the weekend.
• Free Breakfasts! - Start your month right with free breakfasts—because the most important meal is on us.
• Annual Leave - Recharge with a generous annual leave of 25 days plus bank holidays.
• No need to worry about parking—we've got you covered with free parking perks.

We do the right thing and always put our people first so what are you waiting for? We can’t wait to meet you!