Greg Holmberg

Greg Holmberg has over 20 years of experience in omni-channel customer service and has worked for various companies in different industries. Greg started their career at Winmark Corporation as a District Manager, responsible for franchising global strategy and operations. Greg then joined Waldoch Crafts and Custom Centers, Inc. as a Procurement & Retail Operations Manager, where they implemented new procurement strategies and increased margins. Greg then worked at Best Buy Company, Inc. in various roles, including Director of Global Sourcing, Vendor & Workforce Management. Greg managed the outsourced contact center network and led vendor management and workforce management functions. After that, they joined Expert Global Solutions (now Alorica) and Alorica as a Director of Client Solutions, specializing in business relationship building and optimizing customer experience in an omni-channel environment. Most recently, they worked at Infinite Green as the Chief Improver - Client Engagement Lead, assisting clients in defining their customer support strategy and improving operational efficiency. Currently, they are serving as the Senior Director of Client Services at Everise.

Greg Holmberg holds a Bachelor's Degree in Business Management & Marketing from Bethel University.