Louise Mercer

Chief Customer Experience Officer at Everledger

Louise develops Everledger’s business and technology globally, focussed on creating great outcomes for our customers and our people. She drives strategy and delivery, and leads collaborations with the insurance industry to help address systemic challenges.

Louise held senior roles with Australia’s largest general insurers, Suncorp and IAG, designing and leading strategic innovation transformation. She has led strategic investments and M&A activity. She has also held directorship and strategic advisor roles with multiple not-for-profits and social enterprises, including her own business ventures.

Timeline

  • Chief Customer Experience Officer

    Current role

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