Jang L.

Tier 2 Technical Service Engineer at Evocative Data Centers

Jang L. has a diverse work experience starting from the year 2015. They began their career as a Public Relations Specialist at the International Student Association in 2015. In 2016, they worked as an Information Technology Intern at the Hawaii State Legislature. From 2008 to 2018, Jang worked at Kaimuki Sushiman as a Business Translator and Assistant, where they were responsible for managing business operations and handling monetary transactions. Following this, they worked as an IT Specialist at the First Insurance Company of Hawaii from 2018 to 2019.

In 2019, Jang joined ZR Systems as a Service Technician Lead, where they engaged with clients, provided technical support, and worked on infrastructure changes. They also led a team of technicians and provided assistance through a customer relationship management tool. When ZR Systems merged into VPLS in 2020, Jang retained their responsibilities as a Tier 2 Associate Engineer.

Currently, Jang is working as a Tier 2 Technical Service Engineer at Evocative from September 2022 onwards. In this role, they manage and provide technical support and service to clients in various industries across different states. They communicate with and support a wide range of clients, totaling over 5000 users and endpoints.

Overall, Jang has gained extensive experience in technical support, client management, and leadership roles throughout their career.

Jang L. completed their high school education at Kalani High School from 2008 to 2012, earning a High School Diploma with a focus on Engineering. Subsequently, Jang attended the University of Hawaii at Manoa from 2012 to 2016 and achieved a Bachelor of Business Administration (B.B.A.) degree with a specialization in Management Information Systems, General.

In addition to their formal education, Jang L. acquired various certifications to enhance their knowledge and skills. They obtained a CompTIA A+ ce Certification from CompTIA in July 2019. Jang also earned a CompTIA IT Operations Specialist - CIOS Stackable Certification and a CompTIA Network+ certification from CompTIA in May 2022. In April 2022, Jang obtained the Fortinet Network Security Expert Level 1: Certified Associate certification from Fortinet. Furthermore, they completed the Dell Self-Dispatch certification from Dell EMC in December 2018. No further assumptions can be made about Jang's education history beyond this information.

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Timeline

  • Tier 2 Technical Service Engineer

    September, 2022 - present

  • Tier 2 Associate Engineer

    November, 2020