Hayley Clark (Molloy)

Senior Head Of Customer Experience at EvolveYou

Hayley Clark (Molloy) has a diverse work experience spanning multiple industries. Hayley currently holds the position of Head of Customer Experience at EvolveYou, a role they have held since February 2021. Prior to this, they worked as a Customer Experience Manager at the same company from May 2020.

Before joining EvolveYou, Hayley served as a Customer Service Manager at Oasis Fashion from March 2019 to May 2020. In this role, they were responsible for developing customer service strategies, acting as the voice of the customer, and launching a WhatsApp customer service platform. Hayley also managed the relationship with a third-party customer service provider and prepared reports for the leadership team. Hayley previously held the position of Customer Service Coordinator at Oasis Fashion from November 2017 to March 2019.

Hayley's earlier experiences include working as a Customer Service Team Leader at Liberty Ltd from May 2016 to November 2017 and as an Account Manager at DropIt Shopping from May 2015 to October 2015. Hayley also worked at Cath Kidston Ltd as a Senior Salesperson from November 2013 to June 2015, where they managed a team of 15 and was responsible for meeting store KPIs and conducting training programs.

Hayley gained experience as an Embellishment Designer/Studio Assistant at Susie Stone from September 2012 to April 2015, where they were in charge of embellishment for bridal and bespoke services. Hayley also worked as a Sales Assistant at French Connection from February 2013 to November 2013 and as a Sales Associate at Selfridges from December 2012 to February 2013.

Hayley started their career as an Intern Studio Assistant at Hawthorne and Heaney in July 2012 and as a Principal Student Ambassador at De Montfort University from 2009 to 2012. In their role at the university, they worked as a liaison with potential customers and completed various tasks as part of a small team.

Hayley Clark (Molloy) began their education in 2007 at Hinchingbrooke School, where they pursued a degree in Textile Design. During their time there, they also studied ICT and Business Studies, receiving grades of B and C, respectively. Hayley completed their studies at Hinchingbrooke School in 2009.

Following their time at Hinchingbrooke School, Hayley Clark (Molloy) enrolled at De Montfort University in 2009. At the university, they pursued a Bachelor of Arts degree in Textile Design (Mixed Media). Hayley completed their studies at De Montfort University in 2012, obtaining their bachelor's degree.

In summary, Hayley Clark (Molloy) pursued their education in Textile Design, studying at Hinchingbrooke School from 2007 to 2009 and later at De Montfort University from 2009 to 2012, where they obtained their Bachelor of Arts degree.

Links

Previous companies

Dropit Shopping logo
Cath Kidston logo
Selfridges Group logo
French Connection logo

Timeline

  • Senior Head Of Customer Experience

    June 1, 2022 - present

  • Head Of Customer Experience

    February, 2021

  • Customer Experience Manager

    May, 2020