Lauren Benkov

Lauren Benkov has extensive experience in customer experience management, currently serving as the Director of Customer Experience at Wonder since January 2021, where impressive achievements include reducing refunds and credits as a percentage of revenue by 80% and maintaining a customer satisfaction score above 95% over six months. Previously, Lauren held various leadership roles at Attune, Dia&Co, and Warby Parker, where notable accomplishments included doubling team size, establishing operational processes, and implementing innovative support channels. In addition to corporate roles, Lauren co-founded SEAD, an organization focused on improving agricultural practices in Ghana, showcasing a commitment to social impact alongside a robust professional trajectory in customer experience.