Energy and Water Ombudsman (Victoria) (EWOV)
Caroline Graham is an experienced leader in People and Culture, currently serving as the Interim GM People and Culture at the Energy and Water Ombudsman (Victoria) since April 2024. Prior roles include General Manager of Employee Experience at MLC Life Insurance, where Caroline focused on enhancing employee engagement, and Head of Capability, Culture and Communication at Holding Redlich. Caroline has also provided executive coaching through Caroline Graham Consulting, led HR initiatives at KPMG Australia, and held various HR leadership positions across organizations like Ferrier Hodgson, VicRoads, and Allens. Caroline holds an MBA from Deakin University, a Graduate Certificate in Human Resource Management from Deakin University, and a Bachelor of Arts from Monash University.
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Energy and Water Ombudsman (Victoria) (EWOV)
Fair, Free, Impartial, Independent. EWOV investigates and resolves disputes between Victorian consumers and their energy and water companies, fairly and impartially. Opened in 1996 as Australia’s first electricity Ombudsman, EWOV is an external dispute resolution scheme operating independently on an industry-based Ombudsman model. EWOV is not a customer or industry advocate. It is not a government body or an industry regulator. It is a free service for Victorian energy and water customers. With almost two decades and over 550,000 cases handled, EWOV's experience and understanding of the energy and water industries is extensive and embedded in its processes.