Iván Alexis Céspedes López

Iván Alexis Céspedes López has a diverse work experience spanning several roles and industries. Iván Alexis began their career as a Web Developer at FRAME DESIGN & TECHNOLOGY, where they owned and managed their own studio, provided customer support, and handled web and graphic design projects. Iván Alexis also gained experience in contract management and learned the importance of customer satisfaction.

Iván Alexis then joined HP, where they held multiple roles. As a Project Manager, they successfully implemented web-based and software solutions to improve internal processes and tools. Iván Alexis managed projects from start to finish, coordinated with stakeholders, and implemented agile methodologies. Their efforts resulted in a 20% reduction in call time and increased employee engagement.

In their role as a Compensations and Recognition Project Manager at HP, they transformed the company's recognition program, aligning it with organizational goals. Iván Alexis managed the program metrics, facilitated the winning process, and worked closely with the payroll team to process payments. Their financial investigation improved the program's effectiveness, leading to a 3% increase in sNPS and eliminating negative feedback.

Iván also worked as a Customer Solution Call Manager at HP, where they provided customer support for contract and warranty services. Iván Alexis dispatched engineers, managed supply chain solutions, and ensured customer satisfaction through effective communication and resolution of issues.

Currently, Iván works as a Training Program Manager at Excel SoftSources. In this role, they manage and implements specialized technical training programs for Palo Alto Networks. Iván Alexis is responsible for onboarding new employees, providing continued skills training, and evaluating the effectiveness of the training programs.

Throughout their career, Iván has demonstrated their ability to successfully manage projects, improve processes, and deliver exceptional customer experiences.

Iván Alexis Céspedes López has a diverse education history in the field of computer/information technology administration and management.

Iván Alexis studied Business Intelligence & Information Technologies at ULACIT, although the specific years of enrollment are not provided.

Iván Alexis also attended Universidad Latina de Costa Rica and pursued a degree in Sistemas de información de gestión, general. Again, the specific years of enrollment are not mentioned.

In addition to their formal education, Iván has obtained various certifications to enhance their skills and knowledge in different areas. These certifications include Agile at Work: Driving Productive Agile Meetings, Project Online Profesional: Trucos, Introduction to Disciplined Agile, Lean Six Sigma Foundations, Learning Azure DevOps, Learning Jira Software, Six Sigma: Green Belt, Smartsheet Essential Training, Supply Chain Foundations: Managing the Process, What Is Disciplined Agile?, Agile Analysis Weekly Tips, and Transformación digital: Equipos online y trabajo colaborativo from LinkedIn. Iván Alexis also holds the Prosci® Certified Change Practitioner certification from Prosci, EXIN Agile Scrum Master certification from Simplilearn, and both the Project Management Professional (PMP) and CAPM Certification from the Project Management Institute.

It is important to note that the years in which Iván obtained these certifications are provided, but the exact timing of their educational and certification pursuits is not specified.