Bradley Sisson

Director, Customer Care Operations at Excellus BCBS

Bradley Sisson has extensive work experience in various managerial roles within the insurance and benefits industry. Bradley most recently served as the Director of Customer Care Operations at Excellus BCBS. Prior to that, they worked at Paychex, where they held multiple senior management positions with full profit and loss responsibility. In these roles, they oversaw client relationships, revenue, and employee teams across multiple locations in the United States. Bradley's responsibilities included integrating acquisitions, leading new client onboarding, and implementing operational improvements. Bradley also successfully managed large-scale service operations related to the Affordable Care Act. Throughout their career, Bradley has demonstrated a strong ability to drive efficiency, improve client experiences, and deliver results.

Bradley Sisson has a Master of Science degree in Strategic Leadership from Roberts Wesleyan University. Bradley also holds a Bachelor of Science degree in Social Studies and Economics from the same university. Additionally, they have obtained a Graduate Certificate in Sustainable Business Strategy from Harvard Business School in 2019. Bradley also has a certification as a Lean Six Sigma Yellow Belt (ICYB) from Rochester Institute of Technology, although the specific month and year of obtaining this certification are not provided.

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Timeline

  • Director, Customer Care Operations

    November, 2022 - present

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