Operations Team

The Operations Team at EXL Services Ltd is responsible for overseeing the seamless execution of various strategic, marketing, and behavioural change initiatives. This team ensures effective project management, quality compliance, and logistical coordination to support clients in growing their businesses and optimizing performance. They handle complex tasks such as database development, bespoke software provision, and the implementation of Communication Cycle Management© (CCM), ensuring consistent and continuous marketing efforts. Additionally, they manage and execute tailor-made behavioural improvement programs for clients, addressing issues like productivity, customer service, and safety.