Ivan Mabessa

Ivan Mabessa has worked as a Customer Support Executive at Exness since January 2023. Prior to that, they worked at Absa Bank Mozambique, where they started as a Contact Center Agent in June 2021. In April 2022, they transitioned to the role of Customer Service Assistant, where they handled customer requests, addressed complaints, and ensured satisfaction. At Mabjaia Solution, Ivan worked as a Credit Recovery Agent from March 2019 to March 2021.

Ivan Mabessa completed their education at the Universidade Eduardo Mondlane from 2018 to 2022, where they pursued a degree in Translation and Interpreting, specializing in Portuguese and English. In addition to their degree, Ivan has obtained several certifications over the years. In 2014, they completed an English course at the University of Dodoma. Later, in 2021, they obtained a certification in Techniques of Telephone Customer Service from CONTACT Moçambique. In 2022, Ivan obtained certifications in Customer Service Foundations, Instructional Design: Working with SMEs, Outlook 2021: Formação Básica, and Brilliant Customer Service, from LinkedIn. Ivan also acquired certifications in VPs and Directors of Product Management: Finding Excellence and Principais Processos de Customer Success from Udemy. Ivan continued to enhance their knowledge and skills in 2023 by obtaining the Degreed Active Learner certification from Degreed.