Shubham Khanna

Shubham Khanna has extensive experience in customer experience and sales management, currently serving as Senior Director of Customer Experience at Exotel since January 2015, with prior roles including Director of Customer Success and General Manager of Enterprise Sales. Shubham began the career at Exotel as Manager of SME Sales, overseeing a sales team and utilizing tools like Pipedrive and Intercom to enhance productivity. Additional experience includes consultancy positions at ProvenLogic and MartMobi Technologies Inc., and a role as Catalogue Specialist at Flipkart.com, focusing on quality improvement of product data. Shubham holds a Bachelor of Technology in Electrical Engineering from the Birla Institute of Engineering & Technology, completed in 2011.