Muhammad Firdaus Ab Azis

Muhammad Firdaus Ab Azis has extensive experience in the travel industry, currently serving as the Operation Team Lead at Expedia Group since June 2017. As a Subject Matter Expert for the Oceania, Malaysia, Singapore, Philippines, Indonesia, and Vietnam markets, Muhammad is responsible for case queue management, handling escalations, training, coaching, and driving process improvements. Prior roles at Expedia Group include Service & Operation Associate III, Lodging Partner Associate II, and Associate, focusing on issue resolution through research. Before joining Expedia Group, Muhammad worked as an Educational Consultant at Management and Science University from May 2016 to June 2017. Muhammad holds a Bachelor’s degree in Counseling and Guidance from Management and Science University, which was completed between 2009 and 2015.