Technical Support Specialist

Experlogix is looking for a Technical Support Specialist to join our document automation Support Team
in Belgium to provide responsive technical guidance and support to our Xpertdoc customers worldwide.
Alongside colleagues in Belgium, you will be working together with your colleagues in Canada, and with
customers located throughout EMEA, Asia and APAC on a daily basis. You will leverage your technical
skills and expertise with your excellent custom service and communication skills to provide timely and
knowledgeable technical support. If you are looking for a great career opportunity to specialize in stateof-the-art software products for an international company, we want to hear from you!

The Technical Support Specialist is responsible for technical support and communication with Document
automation existing customers and needs to:

• Maintain strong customer relationships by providing quality service to customers.
• Establish and maintain a knowledge base and forum to support clients.
• Monitor the arrival of tickets and offer troubleshooting.
• Inform customers of the status of application availability (cloud services).

Job Requirements
Candidates must have demonstrated work experience that includes a combination of the following skill
set and experience:

▪ Experience analysing and resolving support issues
▪ Detail oriented, demonstrated ability to effectively troubleshoot technical issues
▪ Enjoy communicating with customers to resolve technical issues
▪ Customer focused with a drive for excellent customer satisfaction
▪ High energy, self-motivated with the ability to work autonomously
▪ You are social, a strong communicator and eager to learn
▪ Excellent verbal, written, and listening skills in English (French / Dutch is a plus)
▪ Excellent technical writing skills

What is DA
Powerful Document Automation for mid to large size Business Users. Whether you need to create
simple or complex document templates, capture customer information and data, store and manage
enterprise content, electronically sign documents, or generate documents interactively, in batches or
through automated flows, DA provides robust features empowering your business users to simplify,
optimize and automate any document processes. DA is a product of the Experlogix company. Please
check out Simplify the complex | Experlogixfor more information.

Why Experlogix
▪ You will be working with a great time of motivated and skilled people to collaborate with.
▪ We have a great work environment where apart from working hard, there is enough room for fun
and relaxation.
▪ You will have the availability for personal development by following courses and trainings.
▪ You will be working in a challenging work environment.
▪ We are named a Top 10 Dynamics Marketplace solution by Microsoft for the 4th consecutive year
and as one of the best software and services companies in the Silicon Slopes.
▪ Record breaking company growth over the last several years; with rewarding opportunities to see
your contributions directly enhance the core product and positively impact customers.

Location

You will work for Experlogix EMEA in Sint Niklaas but will also be trained and supported by team
members based in Canada.