Demir Hasanovic

Demir Hasanovic has extensive work experience in technical support management. Demir is currently working as a Technical Support Manager at Experlogix since 2022. Prior to this, they were a Technical Support Manager at Zyto Corp (ZYTO) from 2014 to 2022. In this role, they successfully managed a team of tech support agents, set clear objectives, and established a high-performance culture. Demir also improved working practices, resulting in increased compliance standards within the department.

Before joining Zyto Corp, Demir worked as an Operations Supervisor at Integralinx from 2013 to 2014. In this role, they managed and ensured compliance with the quality management system, trained and motivated employees, and successfully decreased the error rate.

Demir's earlier work experience includes a role as a Tier 2 Technical Support at Teleperformance from 2012 to 2013.

Overall, Demir Hasanovic has a strong background in technical support management and a proven track record of improving performance and achieving results.

Demir Hasanovic completed their high school education from 2005 to 2007 at the International School Of Belgrade, where they studied Philosophy & Communication. In addition to their formal education, they obtained several certifications, including the Freshdesk Product Expert - For Admins from Freshworks in November 2022, the Project+ certification from CompTIA in March 2022, the CompTIA A+ ce Certification from CompTIA in November 2022. The information provided does not mention the institution or details for the International Baccalaureate certification.