Ricardo (Rico) Alderete

Ricardo (Rico) Alderete has a strong background in quality engineering, operations, and management. Ricardo (Rico) is currently working at ExpertVoice as the Sr. Director of QA and DevOps since November 2019. Before that, they held the position of Director, Quality Engineering and Operations at Solutionreach, Inc. from February 2018 to November 2019.

Rico has also worked at Experticity, where they served as the Director of Dev Services (QA, DevOps & IT) from July 2016 to February 2018. Prior to that, they held roles as Sr. Software Engineering Manager - QA & DevOps from September 2015 to July 2016, and Software Engineering Manager - QA from September 2014 to September 2015.

From April 2013 to September 2014, Rico worked at eLoyalty, a TeleTech Company, as the QA Manager. Before that, they gained significant experience at inContact, where they held various positions including Principal QA Test Engineer from December 2008 to April 2013, Lead QA Engineer from November 2009 to February 2012, and Sr. QA Engineer from December 2008 to November 2009.

Rico's career began at American Express as a Business Systems Analyst, where they worked from July 2005 to December 2008. Prior to that, they were a Project Manager/Installer at Vision Communications from April 2002 to March 2005. Their first role was as a Jr. Network Admin at RIA Telecommunications from July 2000 to March 2002, where they supported and maintained Windows and Novell environments.

Ricardo (Rico) Alderete earned a Bachelor of Science degree in Network and Communications Management from DeVry University, which they attended from 2001 to 2004. In addition to their formal education, they obtained a certification in "DevSecOps: Burning Questions" from LinkedIn in December 2020. There is no specific information provided regarding any other education or degrees obtained outside of these experiences.